Eagle Eye Property Maintenance and Management - Privacy Policy
Effective Date: 29th June 2025
1. Introduction
At Eagle Eye Property Maintenance and Management, a trading name of Eagle Eye Group Ltd, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Eagle Eye Property Maintenance and Management (referred to as "Eagle Eye PM", "we", "us", or "our") collects, uses, and protects your data when you use our services or visit our website.
2. Data Controller
Eagle Eye Group Ltd is the data controller responsible for your personal data. Our registered office is at 105 Walton Drive, High Wycombe, HP13 6UA, Buckinghamshire, United Kingdom, and our company number is 16390020.
3. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, address, phone number, email address.
Property Information: Address, property type, service history.
Payment Information: Payment details, transaction history.
Communication Data: Records of correspondence, including emails and phone calls.
Website Usage Data: IP address, browser type, pages visited, and other online activity (collected via cookies and similar technologies – see Section 10).
Gas and Electrical Certification Information: Information necessary to complete official gas and electrical safety certificates.
4. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage our property maintenance and management services.
To process payments and manage accounts related to the services we provide.
To communicate with you about your services and inquiries.
To comply with legal obligations, including gas and electrical safety regulations.
To improve our services and website.
To send you marketing communications (only with your explicit consent).
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contractual Necessity: To fulfil our obligations under our service agreements with you.
Legal Obligation: To comply with legal or regulatory requirements applicable to us (e.g., sharing details for Gas Safety Certificates).
Legitimate Interests: To pursue our legitimate business interests (e.g., improving our services, preventing fraud, managing our operations), provided these do not override your fundamental rights and freedoms.
Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., for certain marketing communications). You have the right to withdraw your consent at any time.
6. Data Sharing
Eagle Eye PM may share your personal information with:
Third-party service providers: Who assist us with essential functions like payment processing, website hosting, and other operational services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
Regulatory authorities: When legally required to do so (e.g., for compliance with gas safety regulations).
Gas Safe Register and NICEIC: When completing official gas and electrical certificates on your behalf.
Professional advisors: Such as lawyers, accountants, or auditors, where necessary for legal, accounting, or audit purposes.
7. Data Security
We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include data encryption, secure storage solutions, strict access controls, and regular security assessments.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Our retention periods are regularly reviewed to ensure compliance with data protection laws.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data held by Eagle Eye PM. To exercise any of these rights, please contact us using the details provided in Section 11:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
Right to Restriction of Processing: You can request that we limit how we use your data in certain situations.
Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format, or have it transmitted to another controller where technically feasible.
Right to Object: You can object to the processing of your data, particularly for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
If you have a concern about our use of your information, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
10. Cookies
Our website, www.eagleeyepm.co.uk, uses cookies and similar technologies to enhance your Browse experience, analyse site traffic, and for other purposes. You can manage your cookie preferences through your browser settings or via our website's cookie consent tool. For more detailed information, please refer to our dedicated Cookie Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Eagle Eye Property Maintenance and Management
Email: EagleEyePMM@gmail.com
Phone: +44 77945 76986
Address: 105 Walton Drive, High Wycombe, Buckinghamshire, HP13 6UA, United Kingdom
12. Changes to This Policy
Eagle Eye PM may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means. Please check this policy periodically for updates.
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